Courses: 0

Total: $00.00

Partners: Total Restoration Transformation Center

Brief Description:

Every day counselors, nurses, psychiatric technicians, and others are called upon to intervene in crisis situations that may become dangerous if not handled properly.

This course will explore the prevention of aggressive behavior and crisis intervention techniques, which can include verbal de-escalation and physical interventions. We will identify the definition of aggression, warning signs of aggressive behavior, strategies to diffuse aggressive situations, crisis intervention techniques, and staff responsibilities after an event.


This course will award 2 continuing education hours.  Please see the board approval box for course approvals.

Author:  Leesa M. Robertson, M.Ed., CAP, LMHC
Ms. Robertson, M.Ed., CAP, LMHC is a Licensed Mental Health Counselor in Florida and a Licensed Professional Counselor in Georgia.  She is credentialed in alcohol and other drug counseling.    

Course Information: 
Relevance and Target Audience:  This course is designed for master’s level counselors and social workers, addiction professionals, and nurses who have direct care time with clients who may display aggressive behavior.  This course will help these professionals prevent and de-escalate volatile situations.
Content level:  Intermediate
Course Format:  This course is offered as a self-paced distance learning format (reading-based online activity)
System Requirements:  This course is offered online.  Internet connection required.

Course Completion Information:  To earn continuing education credit, professionals must register and pay the fee for the course.  They must read the content and demonstrate understanding by earning a minimum score of 70 percent on testing materials.  The certificate of completion will be able to be downloaded after the above is completed. Refunds will be granted upon request with the withdrawal of credit for the course.
For questions, concerns or to request special accommodations, please call 866-863-4225 or email Course ID:  20-903517

CEBroker Provider Number:  50-204
CEBroker Course ID:  20-882169
CEBroker Provider Number: 50-32249
CEBroker Course ID:  OHSW 20-915520

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Upon successful completion of this course the learner will be able to:

1. Define aggression.
2. Identify warning signs for aggressive behavior.
3. Identify strategies for de-escalating aggression.
4. Give examples of crisis intervention techniques to use when violence occurs.

I.  Aggression
II. Two Forms of Aggressive Behavior
     A.  Verbal
     B.  Physical
III.  Application
IV.  Anxiety Level
V.  The Supportive Staff Response
V.  The Agitated Client
VI.  Setting Limits
VII.  Verbal De-escalation
VIII.  Tension Reduction
IX.  Nonverbal Communication
X.  Warning Signs Of Aggressive Behavior  

XI.  Strategies for Diffusion
XII.  Intervention Techniques

Board Approvals:

National Approvals

 Bayside Continuing Education has been approved by NBCC as an Approved Continuing Education Provider, ACEP #6098.  Programs that do not qualify for NBCC credit are clearly identified.  Bayside Continuing Education is solely responsible for all aspects of the programs.

Bayside Continuing Education dba, provider 1793, is approved to offer social work continuing education by the Association of Social Work Boards (ASBW) Approved Continuing Education (ACE) program.  Organizations, not individual courses are approved as ACE providers.  State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. maintains responsibility for this course.  ACE provider approval period:  02/04/2022 through 02/04/2023.  Social Workers participating in this course receive 2 continuing education credits.

 This course has been approved by Bayside Continuing Education and Development Provider Number 81892, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider number 81892 is responsible for all aspects of the programming.


State Approvals
 CCAPP California Consortium of Addiction Programs and Professionals (CCAPP) Provider Number OS-21-336-0623

Florida Certification Board
Florida Board of Nursing
Registered Nurse:  General
Advanced Practice Registered Nurse:  General
Licensed Practical Nurse:  General
Florida Board of Nursing-Certified Nursing Assistants
Certified Nursing Assistant General
Florida Board of Clinical SW, MFT and MHC, #726
Licensed Clinical Social Worker:  General
Licensed Marriage and Family Therapist:  General
Licensed Mental Health Counselor:  General

CEBroker Provider Number:  50-204
CEBroker Course ID:  20-882169
CEBroker Provider Number: 50-32249
CEBroker Course ID:  OHSW 20-915520

Many state boards accept hours approved by other state and national boards. If your board is not listed here please contact them directly.

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Total Restoration Transformation Center