Every day counselors, nurses, psychiatric technicians, and others are called upon to intervene in crisis situations which may become dangerous if not handled properly. This course will explore the prevention of aggressive behavior and crisis intervention techniques, which can include verbal de-escalation and physical interventions. We will identify the definition of aggression, warning signs of aggressive behavior, strategies to diffuse aggressive situations, crisis intervention techniques, and staff responsibilities after an event.
This course will award 2 continuing education hours.
Author: Leesa M. Robertson, M.Ed., CAP, LPC
Relevance: This course was designed for masters level counselors who have direct care time with mental health and substance abuse clients. This course will help these professionals prevent and de-escalate volatile situations.
Course ID: 20-603283
Provider number: 50-204
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Upon successful completion of this course the learner will be able to:
1. Define aggression and it’s forms.
2. Identify warning signs for aggressive behavior.
3. Identify strategies for de-escalating aggression.
4. Give examples of crisis intervention techniques to use when violence occurs.
Bayside Continuing Education has been approved by NBCC as an Approved Continuing Education Provider, ACEP #6098. Programs that do not qualify for NBCC credit are clearly identified. Bayside Continuing Education is solely responsible for all aspects of the programs.
– Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling, #726
– Florida Certification Board
– District of Columbia Board of Nursing
Many state boards accept hours approved by other state and national boards. If your board is not listed here please contact them directly.
Florida Board of Clinical Social Work, Marriage and Family-Therapy and 
Florida Board of Nursing, #NEC3508
– Florida Certification Board
Fire is a serious threat for any health care facility. Many clients have special needs that make them especially vulnerable in a fire emergency, thus increasing the risk of fire-casualties. Health care staff must make every effort to prevent fires from starting and must be prepared to respond if a fire breaks out.
