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Nonverbal Communication Back to Course Index

When dealing with potentially violent people, one cannot stress enough the importance of nonverbal communication and its impact on whether the situation escalates.  When someone is losing rationality, he tends to focus on nonverbal cues more than on rational communication, such as the context of words. At certain times during the intervention, it seems as if nonverbal communication is the only form of communication that gets through to the irrational individual.