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Verbal De-escalation – Aggression Control Back to Course Index

At this point and no sooner, you must physically control the person’s behavior until he can regain control on his own. Aggression Control should be used only as a last resort. You have now reached the point where all verbal means of managing the situation have been exhausted. The person is no longer responding to reason, and he presents a danger to himself, staff, or other people in the area.