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Addiction Counseling and Social Services Nursing Behavioral Technicians

Complaint Resolution

Leesa M. Robertson
2 hours

This course will focus on helping behavioral health professionals handle complaints made by clients and patients.  The lesson will explore the complaint resolution process, each professional’s role, and how to prioritize complaints.

This course will award 2 continuing education hours.

Please see the board approval box for course approvals.

Course Objectives

  1. Understand patient rights.
  2. Prioritize complaints.
  3. Understand how to handle a complaint.
  4. Understand the importance of record-keeping and recording.

Course Author

Leesa M. Robertson, M.Ed., CAP, LMHC

Ms. Robertson, M.Ed., CAP, LMHC, is a Licensed Mental Health Counselor in Florida and a Licensed Professional Counselor in Georgia. She is credentialed in alcohol and other drug counseling.

Beginning her career in the hospital setting, working in admissions, on the 24-hour unit, inpatient and IOP for both adults and adolescents, she went on to supervise a group of clinicians that went into medical-surgical hospitals to assess and place patients. She went into the outpatient setting, working with adults and families. Throughout her career, Ms. Robertson has focused on training and education through presenting live and authored coursework.

Board Approvals

State Approvals

Information

  • Relevance: This course is designed for master's level counselors, addiction professionals, and nurses who have direct client contact.  
  • Content Level: Intermediate
  • Course Format: This course is offered as a self-paced distance learning format (reading-based online activity)
  • System Requirements: This course is offered online. Internet connection required.
  • Course Completion Information: To earn continuing education credit, professionals must register and pay the fee for the course.  They must read the content and demonstrate understanding by earning a minimum score of 70 percent on testing materials.  The certificate of completion will be able to be downloaded after the above is completed. Refunds will be granted upon request with the withdrawal of credit for the course. For questions, concerns, or to request special accommodations, please call 866-863-4225 or email [email protected].
  • CEBroker Course ID: 889881
  • Credit Hours: 2
Leesa M. Robertson
2 hours
This course is designed for master's level counselors, addiction professionals, and nurses who have direct client contact.  
Add to cart $19.00