How can I set up a Corporate Account?
We would be more than happy to assist you in creating a Corporate Account. Please email us at [email protected] for additional information.
How can I buy a course or bundle?
All courses and bundles are located in the Course Catalog. Simply navigate to the top menu and click on Courses. Find the course or bundle you are interested in, then click Take Course. This will bring you to the Course Menu. Next, click on Add To Cart and navigate to your shopping cart at the top right of your screen. Once you have completed checking out, the course will be automatically added to your My Courses.
How can I access my courses?
Once you have purchased a course, it will automatically be added to your My Courses. Simply navigate to the top menu and click on Home; then, on the right side, you will see the My Courses menu. Your course will be added to your All Available Courses dropdown. Any courses that have been purchased will be available here.
How do I take a course?
Our courses consist of two sections: Lesson/Reading and Quiz. To begin taking a course, navigate to the top menu and click on Home. Then, on the right side, you will see the My Courses menu. All courses you own will be in the All Available Courses dropdown menu. Simply click the course you wish to take and the course menu will load. Next, review the listed information and begin by selecting the first lesson. Once the Lesson/Reading section is finished, you will be directed to the Quiz portion. Complete the Quiz with a 70% or higher, and you will complete the course successfully.
How do I add my license number to my profile?
Navigate to the top menu and click on Home; then on the left side, you will see the Contact Information menu. Simply click on the Edit Profile button to access the edit profile page. Next, scroll down until you locate the Professional Information section, fill out the license prompts, and finally click Update Profile.
How do I get added to my facility/employer’s group?
The first step is to contact the Group Leader of your facilities group. They will have the option of inviting you to the facility group through the Group Management menu. Once they have sent the invite, an email should be sent to you with a unique Group Access Key. Find the top menu and click on Home; then, on the left side, you will see the Contact Information menu. Simply click on the Edit Profile button to access the edit profile page. Input your unique Group Access Key in the Key prompt, and finally click Update Profile.
How do I access my transcript or certificates?
Once you have completed a course, your transcript will be stored on the site for you to download. Simply navigate to the top menu and click on My Transcripts. To download a transcript, find the certificate you need and finally click Download Certificate on the right side.
How do I report my hours?
All course completions are reported to CEBroker each morning. If you have completed a course and your hours are not yet showing up in CEBroker, please ensure enough time has passed for them to be reported and for them to have posted. If you have concern about missing hours, please contact us at [email protected] and we will ensure the problem is solved.
What is the refund policy?
BaysideCEU offers a 30-day money-back guarantee. If, for any reason, a course does not meet your expectations, simply return the certificate (if printed), which we will void, and we will refund your payment. We will resend completions through the boards.
What is the grievance policy:
BaysideCEU has earned an excellent reputation in the continuing education industry through committing to relevant quality content, exceptional communication, and quick responsiveness. We take dissatisfied customers very seriously and have built the following policy to address any concerns regarding ensuring our client base is satisfied and bringing the best product to our users.
If a customer brings a complaint via a telephone call, email, or mail, the complaint will be openly researched across the team, including the continuing education director, Social Work Consultant (Ms. Schiller, LCSW), Professional Counseling Consultant (Ms. Lloyd, LMHC), and Alcohol and Other Drug Contributor (Mr. Crutchfield, CAP).
All complaints or items brought to our attention will be addressed within 30 days to determine the possible perception of bias, strengthen decision-making, maximize objectivity, and create a relevant, accurate, and fair program.
A grievance will be addressed and kept as a record and the resolution to improve future programs.
The refund request will be granted within 30 days of request.
Contact information for grievances will be posted on the website and any advertisements.