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FAQs

Once you have successfully purchased the course click on the “My Profile” tab located on the top, center of the page. After that page has loaded, you will see a box labeled “Courses I am Registered In”. In that box, there is a My Courses pull-down menu, click on that and then select the course you would like to begin taking.  Once you click on the course title scroll down to the lesson in light blue.

If you would like to swap courses offered in a bundle please purchase the bundle as is and then find other titles you would like to switch and email the request to ContactUs@BaysideCEU.com.   We are generally able to switch out courses within the hour.

You may retake a test as many times as you need without additional fees.

Click on the My Profile tab (teal) across the top of the screen
Click on Edit Profile button located far left in the box titled Courses I Am Registered In (center, right on the screen)
Scroll down to the License Number box and add the License number including the state
Scroll down and click Update

Click on the My Profile tab (teal) across the top of the screen
Click on Edit Profile button located far left in the box titled Courses I Am Registered In (center, right on the screen)
Scroll down to the organizational access code box and add the code
Scroll down and click Update

Once you locate the title you need through the courses tab or through the category on the left, right under the course description you will see “Take Course”, buttom, right. Click on this to add the course to your shopping cart located on the very top, right of the screen. From here you are able “Checkout” and process the payment for the course.  Once you purchase a course the lesson is now located in your My Courses pull-down menu on your My Profile page (tab across the top of the screen).

Click on the My Profile tab (teal) across the top of the screen
Click on My Transcripts button located far right in the box titled Courses I Am Registered In (center, right on the screen)
Scroll down to the lesson title in light blue and click on it
Click on the Download Certificate located far right of the course title you need

If you cannot remember your password, there is an option for recovery on the Log In page. Under “Log In” there is an option that reads “Lost your password?”, select that then type in your Email Address associated with your account. Then, follow the instructions on the email that is sent to you.

Please hover over “Howdy,  your name” located on the top, right of the page. When you hover over this dropdown menu click on “Edit My Profile”. This will bring you to a page to edit your information. Scroll down and find “New Password” then select “Generate Password”. From there you can either type your own in or save the one it gives you. Then, head to the bottom of the screen and select “Update Profile”.

To register for a course:

Click on the Category you are interested in such as Counseling or Dental
Locate a title you would like to take
Click on Take Course (bottom, right teal box)
Add the course to your shopping cart and pay for the course

Click on the My Profile tab (teal) across the top of the screen
Click on the My Course pull-down menu in the box titled Courses I Am Registered In (center, right on the screen)
Click on the Course Title
Scroll down to the lesson title in light blue and click on it

BaysideCEU is an approved provider by numerous state boards as well as nationally to provide continuing education. The course approvals are listed under each title in the course description boxes.  Once you successfully complete a course and pass the test, you will be allowed to print your certificate online and it will be reported to your state board.

Email ContactUs@BaysideCEU.com for additional information regarding corporate accounts.

The test is scored online immediately upon completion. Once a passing score is achieved, you can print your certificate right from your own home or office.  You can also print a certificate at a later time from your transcript.

Please hover over “Howdy,  your name” located on the top, right of the page. When you hover over this dropdown menu click on “Edit My Profile”. This will bring you to a page to edit your information. Scroll down and find “Your Organisation’s Access Code”. Change your code to the correct code, scroll all the way down, and hit Update Profile.

If you have exited a course and would like to get back to it you will select “My Profile” tab located on the top, center of the page. After that page has loaded, you will see a box labeled “Courses I am Registered In”. In that box, there is a My Courses pull-down menu, click on that and then select the course you would like to resume taking.

Different boards have different requirements.  You would need to contact your board to see the specific requirements.  We often bundle courses for specific boards as the renewal dates come close.  When you take a bundle it will list the board approvals and will generally have all of the requirements or all of the core requirements necessary.

Your time and your money are your most valuable commodities! Bayside Continuing Education and Development has designed CE courses that work with your schedule. With our online test scoring, you immediately know if you have passed the course and can print a certificate without waiting for the mail. No more scheduling around your work and family responsibilities, no more paying for transportation and parking, online courses save you time and money!

Bayside Continuing Education offers a 30-day money-back guarantee. If, for any reason, a course does not meet your expectations, simply return the certificate (if printed) which we will void and we will refund your payment.  We will resend completions through the boards.

What is the grievance policy:

Bayside Continuing Education and Development has earned an excellent reputation in the continuing education industry through committing to relevant quality content, exceptional communication, and quick responsiveness.  We take dissatisfied customers very seriously and have built the following policy to address any concerns regarding not only to ensure our client base is satisfied but also to endeavor to bring the best product to our users. 

If a customer brings a complaint via telephone call, email, or mail the complaint will be openly researched across the team including the continuing education director, Social Work Consultant (Ms. Schiller, LCSW), Professional Counseling Consultant (Ms. Lloyd, LMHC), and Alcohol and Other Drug Contributor (Mr. Ellingham, CAP).

All complaints or items brought to our attention will be addressed within 30 days to determine the possible perception of bias, strengthening decision making, maximizing objectivity, and creating a relevant, accurate, and fair program. 

A grievance, whether made to BaysideCEU or a partner facility, will be addressed and kept as a record, as well as the resolution to improve future programs. 

Refund request will be granted within in 30 days of request. 

Contact information for grievances will be posted on the website and any advertisements.

Hours are reported to CEBroker every morning. If you have completed a course and your hours are not yet showing up in CEBroker, please make sure it is the morning after you completed them. If they are still not in please contact us at ContactUs@BaysideCEU.com with your name and license number and we will research the issue.