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FAQs

How do our online courses work?

BaysideCEU is an approved provider by numerous state boards as well as nationally to provide continuing education. The course approvals are listed under each title in the course description boxes.  Once you successfully complete a course and pass the test, you will be allowed to print your certificate online and it will be reported to your state board.

What course do I take?

Different boards have different requirements.  You would need to contact your board to see the specific requirements.  We often bundle courses for specific boards as the renewal dates come close.  When you take a bundle it will list the board approvals and will generally have all of the requirements or all of the core requirements necessary.

How do I buy a course or a bundle once I know which one I need?

Once you locate the title you need through the courses tab or through the category on the left, right under the course description you will see “Take Course”. Click on this to add the course to your shopping cart located on the very top, right of the screen. From here you are able “Checkout” and process the payment for the course.  Once you purchase a course the lesson is now located in your My Courses pull-down menu on your My Profile page (tab across the top of the screen).

Can I swap courses in a bundle?

If you would like to swap courses offered in a bundle please purchase the bundle as is and then find other titles you would like to switch and email the request to ContactUs@BaysideCEU.com.   We are generally able to switch out courses within the hour.

After I buy a course, where do I go to take it?

Once you have successfully purchased the course click on the “My Profile” tab located on the top, center of the page. After that page has loaded, you will see a box labeled “Courses I am Registered In”. In that box, there is a My Courses pull-down menu, click on that and then select the course you would like to begin taking.  Once you click on the course title scroll down to the lesson in light blue.

Once I exit the course, can I go back? And how?

If you have exited a course and would like to get back to it you will select “My Profile” tab located on the top, center of the page. After that page has loaded, you will see a box labeled “Courses I am Registered In”. In that box, there is a My Courses pull-down menu, click on that and then select the course you would like to resume taking.

Do I have to pay to take a test again if I do not receive a 70% or higher?

You may retake a test as many times as you need without additional fees.

How long do I have to wait for my test score and my certificate upon passing?

The test is scored online immediately upon completion. Once a passing score is achieved, you can print your certificate right from your own home or office.  You can also print a certificate at a later time from your transcript.

How do I print my certificate?

If you would like to print your certificates after you have successfully completed a course, your first step would be to select “My Profile” at the top of your screen. Once that page has loaded you want to find the box that is labeled “Courses I Am Registered In”. In that box, there is an option that reads “My Transcripts” and click that, then download and print the PDFs provided.

Why will my hours not show up in CEBroker?

Hours are reported to CEBroker every morning. If you have completed a course and your hours are not yet showing up in CEBroker, please make sure it is the morning after you completed them. If they are still not in please contact us at ContactUs@BaysideCEU.com with your name and license number and we will research the issue.

I put in my organization access code wrong, how do I change it?

Please hover over “Howdy,  your name” located on the top, right of the page. When you hover over this dropdown menu click on “Edit My Profile”. This will bring you to a page to edit your information. Scroll down and find “Your Organisation’s Access Code”. Change your code to the correct code, scroll all the way down, and hit Update Profile.

How do I reset my password?

Please hover over “Howdy,  your name” located on the top, right of the page. When you hover over this dropdown menu click on “Edit My Profile”. This will bring you to a page to edit your information. Scroll down and find “New Password” then select “Generate Password”. From there you can either type your own in or save the one it gives you. Then, head to the bottom of the screen and select “Update Profile”.

How do I reset my password if I am not logged in?

If you cannot remember your password, there is an option for recovery on the Log In page. Under “Log In” there is an option that reads “Lost your password?”, select that then type in your Email Address associated with your account. Then, follow the instructions on the email that is sent to you.

What is the refund policy?

Bayside Continuing Education offers a 30-day money-back guarantee. If, for any reason, a course does not meet your expectations, simply return the certificate (if printed) which we will void and we will refund your payment.  We will resend completions through the boards.

What is the grievance policy:

Bayside Continuing Education and Development has earned an excellent reputation in the continuing education industry through committing to relevant quality content, exceptional communication, and quick responsiveness.  We take dissatisfied customers very seriously and have built the following policy to address any concerns regarding not only to ensure our client base is satisfied but also to endeavor to bring the best product to our users. 

If a customer brings a complaint via telephone call, email, or mail the complaint will be openly researched across the team including the continuing education director, Social Work Consultant (Ms. Schiller, LCSW), Professional Counseling Consultant (Ms. Lloyd, LMHC), and Alcohol and Other Drug Contributor (Mr. Ellingham, CAP).

All complaints or items brought to our attention will be addressed within 30 days to determine the possible perception of bias, strengthening decision making, maximizing objectivity, and creating a relevant, accurate, and fair program. 

A grievance, whether made to BaysideCEU or a partner facility, will be addressed and kept as a record, as well as the resolution to improve future programs. 

Refund request will be granted within in 30 days of request. 

Contact information for grievances will be posted on the website and any advertisements.

What is the advantage of taking my CE courses online over live presentations or home study that involves mailing?

Your time and your money are your most valuable commodities! Bayside Continuing Education and Development has designed CE courses that work with your schedule. With our online test scoring, you immediately know if you have passed the course and can print a certificate without waiting for the mail. No more scheduling around your work and family responsibilities, no more paying for transportation and parking, online courses save you time and money!

I am interested in writing coursework for Bayside. What do I do?

Background Requirements:

4-year degree with certification in the subject area and a minimum of 5 years of experience in the industry you are educated in OR a masters degree with 5 years of working experience in your field. Course Submission Requirements: All submissions must include: 1: Stated objectives for the course (1….2….3….format) Stated goals for the course (1….2….3….format) A brief description of the course in paragraph form. 2. Course work is equated at a rate of approximately 10 pages per credit hour, so 30 pages=3 credit hours. 3. Reference page. Please utilize relevant information and have many resources dated within the last five years. 4. True/False test (20 questions for 1 credit then add 10 questions per credit hour). 5. Test Key. 6. Author’s resume (with certification/license numbers and boards) with a biographical paragraph. 7. Signed non-disclosure form faxed to Bayside Continuing Education and Development. (1st course submitted and/or annually). 8. Signed Writer’s agreement form faxed to Bayside Continuing Education and Development. (1st course submitted and/or annually). Process: Submitted courses are first reviewed for completeness. If any information is missing the course is placed in a pending file and the author is notified. Complete courses are reviewed for the validity of the content, evaluation questions, relevance to the industry. The author is notified of needed revisions. Bayside Continuing Education and Development reserves the right to make editorial changes as needed. You will have the opportunity to review the final copy prior to its being place online.  Reimbursement: Coursework will be purchased on a flat fee basis. Coursework must be approved through Bayside Continuing Education and Development for continuing education credit with the appropriate boards prior to reimbursement. The process of approval of credit hours will be completed by Bayside Continuing Education and Development. Coursework that is submitted to Bayside Continuing Education and Development must only be used for Bayside Continuing Education and Development. For the rates for reimbursement contact us directly. Important Notice: Once all revisions are made and approved by both Bayside and the Author, payment is made and the course is then the sole property of Bayside Continuing Education and Development.