Course Bundles

This course provides practical instruction for RNs, CNAs, nursing assistants, patient care technicians, and other healthcare personnel who perform venipuncture as part of patient care. The course reviews common venipuncture equipment and collection systems, patient preparation, vein assessment and site selection, routine blood collection technique, common collection problems, infection prevention, sharps safety, and competency considerations.

Emphasis is placed on preparing for the procedure, selecting appropriate equipment and collection sites, maintaining controlled technique, protecting specimen quality, and recognizing situations in which a blood draw should be stopped or assistance should be obtained. Participants will also review factors that can contribute to unsuccessful collections, hemolysis, clotting, underfilled specimens, hematoma formation, blood exposure, needlestick injury, and other patient or specimen safety concerns.

This course is offered online. Internet connection required.

This course provides practical guidance for RNs, CNAs, nursing assistants, patient care technicians, medical assistants, and other healthcare personnel who perform or assist with blood collection as part of their job duties. The course focuses on managing difficult blood draws, recognizing and responding to common complications, documenting collection attempts and adverse events, and understanding the role of training and competency validation in safe blood collection practice.

Participants will review factors that can make venipuncture more challenging, including fragile or difficult-to-access veins, prior unsuccessful attempts, patient anxiety, movement, dehydration, and other clinical considerations. The course also addresses common complications such as hematoma formation, prolonged bleeding, vasovagal reactions, nerve-related symptoms, unsuccessful collection, suspected arterial puncture, and other situations in which the procedure should be stopped or additional assistance obtained.

Emphasis is placed on patient safety, appropriate escalation, objective documentation, communication with the healthcare team, facility-specific attempt limits, and the difference between completing education and demonstrating hands-on competency.

Requirements for performing venipuncture and other blood collection procedures vary by state, professional role, practice setting, and employer. Some states may require specific phlebotomy credentials, additional training, documented competency, supervision, or delegation. Participants should verify the laws and regulations that apply in the state where they practice and follow their employer’s policies and procedures.

Completion of this course provides education in difficult blood collection, complication management, documentation, and competency principles but does not independently authorize an individual to perform venipuncture or any other procedure outside the individual’s legal scope of practice, professional credential, state requirements, employer policies, training, supervision, delegation requirements, or demonstrated competency.

This course is offered online. Internet connection required.

This course provides practical instruction for RNs, CNAs, nursing assistants, patient care technicians, and other healthcare personnel who collect or assist with blood specimens as part of patient care. The course reviews common blood collection tubes and additives, order of draw, specimen requirements, patient and specimen identification, bedside labeling, tube handling, transport, and factors that can affect specimen quality.

Emphasis is placed on preventing pre-analytical errors such as wrong-patient specimens, incorrect tube selection, additive carryover, underfilled tubes, clotting, hemolysis, contamination, improper labeling, and delayed or inappropriate transport. Participants will also learn how specimen handling decisions made at the bedside can directly affect laboratory accuracy and patient care.

Completion of this course provides education in specimen collection and quality principles but does not independently authorize an individual to perform venipuncture or other blood collection procedures outside applicable state requirements, professional scope of practice, facility policy, training, or demonstrated competency.

This course is offered online. Internet connection required.

This introductory course provides healthcare personnel with the foundational knowledge needed to safely assist with or perform routine blood collection within their authorized scope of practice and facility policies. The course is intended for nurses, CNAs, nursing assistants, technicians, and other healthcare staff who may collect blood.

Participants will review basic phlebotomy terminology, common blood collection methods, equipment and supplies, infection prevention, patient identification, patient preparation, communication techniques, and the steps involved in routine venipuncture and capillary collection. Emphasis is placed on preventing identification and specimen errors, maintaining patient comfort and dignity, recognizing potential complications, and understanding when collection should be stopped or assistance obtained.

The course also addresses communication with anxious or difficult-to-draw patients, documentation, specimen labeling, and the healthcare worker’s responsibility for following organizational procedures and applicable scope-of-practice requirements.

This course is offered online. Internet connection required.

This course provides practical infection-control and bloodborne pathogen safety education for RNs, CNAs, nursing assistants, patient care technicians, and other healthcare personnel who perform or assist with blood collection as part of their job duties. The course reviews Standard Precautions, hand hygiene, personal protective equipment, safe handling of needles and lancets, sharps injury prevention, blood and specimen handling, environmental cleaning, exposure prevention, and appropriate disposal of contaminated materials.

Participants will also review OSHA bloodborne pathogen requirements, common occupational exposure risks, steps to take following a needlestick or other blood exposure, and the importance of following facility-specific exposure control plans. Emphasis is placed on protecting both the patient and healthcare worker during venipuncture, capillary blood collection, specimen handling, and related patient-care activities.

Completion of this course provides infection-control education but does not independently authorize an individual to perform venipuncture or other blood collection procedures outside their professional scope of practice, state requirements, employer policies, training, or demonstrated competency.

This course is offered online. Internet connection required.

Navigating the requirements of reporting suspected abuse and maltreatment is an important responsibility for everyone, particularly mandated reporters. This course will explore the requirements for reporting child and vulnerable adult abuse in New Mexico. We will look at which professionals are required to report. We will explore the timeline for reporting and the procedures that must take place.

This course is offered online. Internet connection required.

This course provides an overview of essential practices in the embryology laboratory, with emphasis on the handling, assessment, culture, preservation, and quality management of human gametes and embryos. Participants will review key laboratory procedures used in assisted reproductive technology, including oocyte identification and assessment, fertilization evaluation, embryo development and grading, culture conditions, micromanipulation principles, and cryopreservation techniques.

The course also addresses specimen identification, chain of custody, documentation, environmental monitoring, quality control, quality assurance, and error prevention within the embryology laboratory. Attention is given to the importance of maintaining consistent laboratory conditions, accurate records, and standardized procedures to support specimen integrity, patient safety, and reliable laboratory outcomes.

Designed for clinical laboratory personnel working in or seeking a better understanding of embryology practice, this course emphasizes the technical, regulatory, and quality-management principles that support safe and effective embryology laboratory operations.

This course is offered online. Internet connection required.

This introductory course provides clinical laboratory personnel with a practical overview of histology and cytology, two laboratory disciplines that support the identification and diagnosis of disease through the examination of cells and tissues.

Learners will review the differences between histology and cytology, basic specimen collection and handling principles, tissue processing, slide preparation, commonly used stains, microscopic examination, quality assurance, safety practices, and sources of pre-analytic and analytic error.

The course is designed for laboratory personnel who need foundational knowledge of histology and cytology but may not routinely perform specialized histotechnologist or cytotechnologist functions.

This course is offered online. Internet connection required.

Anger is a powerful and natural emotion experienced by everyone. Anger may develop in response to stress, frustration, fear, rejection, loss, perceived injustice, or the belief that something important has been threatened. Although anger is not inherently harmful, problems may occur when it becomes frequent, intense, difficult to control, or connected to aggression, intimidation, damaged relationships, or other harmful consequences.

As clinicians, our goal is not to teach clients to avoid anger. Our goal is to help them understand the anger response and develop safer, healthier, and more effective ways to respond.

In this two-hour course, we will explore the emotional, physiological, cognitive, and behavioral components of anger. Participants will examine common triggers, warning signs, contributing factors, and the positive and negative functions of anger. The course will also review clinical assessment, safety considerations, theoretical approaches, treatment planning, cognitive restructuring, relaxation skills, communication strategies, problem solving, and relapse prevention.

Participants will learn how to help clients recognize anger earlier, reduce emotional and physical arousal, challenge thoughts that increase anger, communicate more effectively, and select responses that support safety, accountability, and long-term well-being.

This course is offered online. Internet connection required.

This two-hour course prepares personnel working in Texas chemical dependency treatment facilities to safely supervise clients who self-administer medication. The course reviews prescription labels, common medical abbreviations, routes of administration, drug-reference resources, medication storage and handling, documentation responsibilities, and appropriate responses to medication errors, adverse reactions, and side effects.

This training is intended for personnel who supervise medication self-administration but are not otherwise credentialed to administer medications. When completed through an online or computer-based format, the course must be followed by a documented face-to-face discussion with the employee’s supervisor to review key information, answer questions, and support application of the material in the workplace.

This course is not intended to provide medical advise.

This course is offered online. Internet connection required.

This course examines the leadership and quality responsibilities of clinical laboratory directors supervisors technologists and technicians practicing in Florida. Participants will review personnel qualifications scope of practice training competency assessment supervision delegation documentation quality control and corrective action requirements. The course emphasizes the responsibilities established by the Florida Board of Clinical Laboratory Personnel and the importance of maintaining accurate records identifying testing problems reviewing affected patient results and implementing effective corrective and preventive actions. Participants will learn how strong laboratory leadership and personnel oversight support regulatory compliance reliable testing and patient safety.

This course is offered online. Internet connection required.

This course reviews the clinical laboratory’s role in HIV screening, diagnosis, monitoring, and patient care. Participants will examine HIV transmission, disease progression, specimen collection and handling, screening and confirmatory testing methods, quality control, interpretation of results, and common causes of inaccurate or inconclusive findings. The course also addresses occupational exposure prevention, standard precautions, confidentiality, documentation, and the timely communication of laboratory results.

This course is offered online. Internet connection required.

This course examines the prevention of medical errors throughout the preanalytical, analytical, and postanalytical phases of clinical laboratory testing. Participants will review common sources of error involving patient identification, specimen collection and handling, quality control, equipment performance, result interpretation, documentation, and communication. The course emphasizes root cause analysis, corrective and preventive action, patient safety, personnel competency, and the responsibilities of Florida clinical laboratory professionals when testing conditions or results are unreliable.

This course is offered online. Internet connection required.

This course reviews the Florida statutes and administrative rules governing licensed clinical laboratory personnel. Participants will examine the purpose and authority of the Florida Board of Clinical Laboratory Personnel, licensure and renewal requirements, license levels and specialties, scope of practice, supervision and delegation, continuing education responsibilities, professional conduct, mandatory reporting, disciplinary grounds, and penalties for violations.

The course emphasizes the practical responsibilities of clinical laboratory directors, supervisors, technologists, technicians, and public health laboratory personnel under Chapter 483, Part I, Florida Statutes; applicable provisions of Chapter 456, Florida Statutes; and Chapter 64B3, Florida Administrative Code. Participants will review how Florida law applies to routine laboratory situations involving specimen testing, result reporting, quality control, competency, delegation, expired or delinquent licenses, practice outside an authorized specialty, continuing education documentation, and reporting of criminal or professional disciplinary actions.

The course also reviews recent statutory changes affecting personnel qualifications and explains how Florida personnel licensure works alongside federal CLIA requirements. The goal is to help licensees recognize their individual legal responsibilities and maintain compliant, safe, and ethical laboratory practice.

This course is offered online. Internet connection required.

This course reviews the principles and clinical application of PCR testing for infectious disease diagnosis. Designed for bench technologists, technical supervisors, and laboratory directors working under Florida licensure and federal CLIA requirements, it addresses molecular workflow, contamination prevention, assay validation, documentation, result interpretation, and common pre-analytical, analytical, and post-analytical errors.

This course material is intended for continuing education purposes for clinical laboratory personnel and should be used alongside, not in place of, current CLIA regulations, CLSI guidelines, and Florida Administrative Code requirements, which should always be consulted in their most current published form.

This course is offered online. Internet connection required.

This course examines common pre-analytical, analytical, and post-analytical errors that can affect the accuracy and reliability of clinical laboratory testing. Participants will review error prevention strategies related to specimen collection and handling, testing procedures, quality control, result reporting, documentation, and corrective action.

This course is offered online. Internet connection required.

This course reviews essential hematology concepts, including complete blood count interpretation, coagulation testing, peripheral blood smear evaluation, and the recognition and reporting of critical values. Participants will examine common testing concerns, abnormal findings, quality practices, and the laboratory’s role in supporting accurate and timely patient care.

This course is offered online. Internet connection required.

This course reviews the clinical microbiology testing process from specimen collection through final reporting. Topics include specimen handling, transport, microscopy, staining, culture media, inoculation, incubation, microorganism identification, antimicrobial susceptibility testing, contamination prevention, biosafety, quality practices, documentation, and communication.

Participants will examine how specimen quality, culture conditions, testing errors, contamination, and result interpretation can affect the accuracy and clinical usefulness of microbiology findings.

This course is offered online. Internet connection required.

This course reviews the basic principles of immunology and serology in clinical laboratory practice. Topics include the immune response, antigens, antibodies, common serologic testing methods, clinical applications, specimen concerns, testing interferences, quality control, result interpretation, documentation, and reporting.

This course is offered online. Internet connection required.

Public health laboratory practice plays an important role in protecting both individual patients and the larger community. Public health laboratories support disease surveillance, reportable condition testing, outbreak detection, reference testing, chain of custody when required, and coordination with healthcare providers and public health authorities.

This course reviews the laboratory’s role in public health practice, including reportable conditions, timely reporting, outbreak response, specimen collection and handling, referral testing, chain of custody, biosafety, quality practices, confidentiality, and ethical responsibilities. Participants will examine how accurate testing, proper specimen handling, complete documentation, and clear communication support public health action and help protect communities.

This course is offered online. Internet connection required.

This course reviews essential blood banking and transfusion-safety practices, including blood typing, antibody screening, compatibility testing, component selection, patient identification, and product handling. Participants will also examine the recognition, investigation, and documentation of transfusion reactions, with emphasis on error prevention, regulatory compliance, and patient safety.

This course is offered online. Internet connection required.

This course reviews regulatory and quality requirements for point-of-care and CLIA-waived testing. Topics include personnel competency, quality control, specimen handling, equipment maintenance, documentation, result reporting, and prevention of preanalytical, analytical, and postanalytical errors. Emphasis is placed on standardized procedures, regulatory compliance, and practices that support accurate results and patient safety.

This course is offered online. Internet connection required.

Drug testing is used in clinical, treatment, workplace, legal, and safety-related settings to help identify whether drugs, alcohol, medications, or other substances may be present in a person’s system. However, toxicology results are only meaningful when the specimen is collected correctly, handled securely, documented accurately, and interpreted within the limits of the testing method.

This course reviews the toxicology and drug testing process with emphasis on specimen collection, collection integrity, chain of custody, screening and confirmation testing, drug testing panels, cutoff levels, detection windows, interpretation limitations, documentation, reporting, confidentiality, and ethical considerations. Participants will examine how errors in collection, labeling, storage, transport, documentation, or interpretation can affect the reliability and defensibility of test results.

This course is offered online. Internet connection required.

Clinical Chemistry and Urinalysis: Common Testing, Interferences, and Result Interpretation provides an overview of frequently performed clinical chemistry and urinalysis testing, with emphasis on specimen quality, common analytical interferences, and basic result interpretation in clinical laboratory practice. The course reviews routine chemistry panels, glucose and renal function markers, electrolyte testing, liver function indicators, therapeutic and toxicology-related testing considerations, and common urinalysis components including physical, chemical, and microscopic examination. Participants will examine how hemolysis, lipemia, icterus, improper collection, delayed processing, contamination, medication effects, and specimen handling issues can affect test accuracy. The course also discusses the role of quality control, critical values, reference ranges, correlation of findings, documentation, and communication of abnormal or unexpected results according to laboratory policy and professional standards.

This course is offered online. Internet connection required.

This course reviews the full specimen management process, including patient preparation, test ordering, specimen collection, labeling, documentation, transport, storage, stability, and chain-of-custody considerations. Participants will examine best practices for collecting and handling blood, urine, stool, swab, tissue, and body fluid specimens while reducing common risks such as hemolysis, clotting, contamination, leakage, insufficient volume, wrong container use, delayed transport, improper storage, and labeling discrepancies. The course also explores the relationship between specimen integrity, quality assurance, and quality control in clinical laboratory practice. Topics include internal controls, calibration, proficiency testing, equipment checks, standardized procedures, competency validation, and the use of quality indicators to identify process gaps. Participants will learn how specimen rejection criteria, recollection decisions, root cause analysis, corrective action, and preventive action planning support reliable testing and continuous quality improvement.

This course is offered online. Internet connection required.

Laboratory Safety, OSHA, Biosafety, and Exposure Control provides an overview of essential safety principles for clinical and laboratory personnel. This course examines OSHA standards, biosafety practices, exposure control requirements, and strategies for reducing workplace hazards in the laboratory setting. Participants will review safe handling of biological specimens, bloodborne pathogen precautions, personal protective equipment, chemical and sharps safety, infection prevention practices, incident reporting, and emergency response procedures. Emphasis is placed on maintaining a safe work environment, protecting laboratory staff and patients, and supporting compliance with regulatory and facility safety requirements.

This course is offered online. Internet connection required.

This course provides direct access workers with required in-service training in diabetes management for assisting clients with diabetes in activities of daily living. Topics include dietary requirements; diabetic oral medications and adverse reactions, including hyperglycemic and hypoglycemic reactions and appropriate interventions; insulin storage; injection techniques and site rotation; foot care; laboratory testing, including urine testing and blood glucose monitoring; and standard precautions. Training is provided by a registered professional nurse, with documentation of successful completion maintained in the worker’s record.

This course is offered online. Internet connection required.

The Florida Information Protection Act, also known as FIPA, was created to protect confidential personal information held by covered entities and third party agents. The law requires organizations to take reasonable measures to protect personal information, respond appropriately to breaches of security, notify affected individuals when required, and report certain breaches to the Florida Department of Legal Affairs.

This course will explore the purpose and scope of FIPA, the types of personal information protected under the law, breach notification requirements, the responsibilities of third party agents, proper disposal of customer records, enforcement, penalties, and best practices for compliance.

This course is offered online. Internet connection required.

Behavioral health and substance use disorder treatment do not happen in a cultural vacuum. The clinician sitting across from a client brings a lifetime of socialization, assumption, and professional training into the room, and so does the client. When that client identifies as lesbian, gay, bisexual, transgender, queer, intersex, asexual, or any of the other identities captured under the LGBTQIA+ umbrella, the clinical encounter carries an additional layer of history, stigma, and — increasingly — legal complexity that general clinical training rarely addresses in depth.

This course was written for clinicians who already know how to conduct an intake, build a treatment plan, and apply evidence-based interventions. It does not re-teach the basics of counseling. Instead, it asks a narrower and more demanding question: how does cultural identity, and specifically sexual orientation and gender identity, change the way those basic skills need to be applied? A diagnostic interview that ignores minority stress will miss the etiology of a client’s anxiety. A treatment plan that assumes a traditional family structure may alienate a client whose chosen family matters more than their biological one. A counselor who has not examined their own assumptions about gender may, without intending to, communicate disbelief or discomfort in ways a client will remember long after the session ends.

The material in this course draws on peer-reviewed research, federal data from the Substance Abuse and Mental Health Services Administration (SAMHSA), guidance from the American Psychological Association (APA) and the World Professional Association for Transgender Health (WPATH), and the accumulated clinical literature on minority stress, identity development, and affirmative care. It also addresses the legal and regulatory environment as it exists in 2026 — an environment that has shifted considerably in recent years and that requires clinicians to stay current rather than rely on what they learned in graduate school a decade ago.

Many state licensing boards now require a specific number of continuing education hours dedicated to cultural competence, diversity, or multicultural practice as a condition of license renewal, and a growing number of boards have begun to name LGBTQIA+-specific competence explicitly within that requirement, reflecting the same professional consensus on ethical obligation discussed in Lesson 1. This course is designed to satisfy that category of requirement directly, though individual licensees remain responsible for confirming the specific hour requirements and approved subject matter for their own license type and jurisdiction, since these requirements vary by state, by discipline, and by renewal cycle, and are themselves subject to periodic change.

This course is offered online. Internet connection required.

This course was designed for employees, supervisors, healthcare professionals, behavioral health staff, substance abuse treatment providers, administrative personnel, and facility staff who work in substance abuse treatment, mental health, recovery, detox, residential, outpatient, or related behavioral health care settings.

This course is offered online. Internet connection required.

This course explores the safe and effective prescribing, administration, monitoring, and management of controlled substances within substance abuse treatment and behavioral health settings. Emphasis is placed on patient safety, medication-assisted treatment considerations, prevention of misuse and diversion, and the importance of clear communication among providers, staff, patients, and support systems.

Participants will review common substances encountered in treatment settings, medication safety principles, patient-centered prescribing practices, documentation expectations, and strategies for reducing medication errors. The course also addresses controlled substance storage, patient education, overdose prevention, naloxone awareness, and quality improvement processes that support safe care in detox, residential, outpatient, and mental health treatment environments.

This course is offered online. Internet connection required.

Infection control is essential to safe dental care. Dental healthcare personnel may be exposed to blood, saliva, aerosols, sharps, contaminated instruments, and environmental surfaces during routine practice. Proper infection prevention procedures help reduce the risk of disease transmission and protect patients, staff, and the public.

This course reviews key infection control principles for dental settings, including Standard Precautions, disease transmission, hand hygiene, personal protective equipment, instrument sterilization, surface disinfection, dental unit waterline maintenance, waste management, occupational health, exposure response, and written infection control protocols.

This course is offered online. Internet connection required.

This course provides Pennsylvania youth residential staff with a practical understanding of appropriate discipline, care, and management of children in accordance with Chapter 3800 expectations. Participants will learn how to support children using trauma-informed, developmentally appropriate, and dignity-based approaches while avoiding prohibited or harmful disciplinary practices. The course reviews child rights, staff boundaries, active supervision, behavior management, de-escalation strategies, documentation expectations, and the importance of recognizing when conduct or incidents may require internal reporting or mandated reporting. Emphasis is placed on maintaining safety, consistency, respect, and accountability while helping youth build skills and manage behavior in a structured residential setting.

This course is offered online. Internet connection required.

This course provides Pennsylvania youth residential staff with a practical understanding of appropriate discipline, care, and management of children in accordance with Chapter 3800 expectations. Participants will learn how to support children using trauma-informed, developmentally appropriate, and dignity-based approaches while avoiding prohibited or harmful disciplinary practices. The course reviews child rights, staff boundaries, active supervision, behavior management, de-escalation strategies, documentation expectations, and the importance of recognizing when conduct or incidents may require internal reporting or mandated reporting. Emphasis is placed on maintaining safety, consistency, respect, and accountability while helping youth build skills and manage behavior in a structured residential setting.

This course is offered online. Internet connection required.

This self-paced, reading-based course provides health and behavioral health professionals with the knowledge, awareness, and skills needed to deliver culturally responsive care. Participants will explore how culture influences beliefs, communication, and health behaviors; examine personal and systemic bias; and learn strategies to foster equitable, respectful, and patient centered interactions. The course aligns with the Oregon Health Authority’s CCCE domains and emphasizes practical application through case studies, reflection, and self-assessment.

This online course is fully accessible and designed in compliance with ADA standards. All written content is presented in clear language and compatible with assistive technologies.
Participants may adjust text size and contrast. Captioned or text-based alternatives are provided for all media elements.

This course is offered online. Internet connection required.

Artificial intelligence (AI) is no longer on the horizon of clinical practice; it is in the consultation room. Mental health providers across almost all professional settings encounter AI tools in documentation workflows, electronic health records, transcription software, and client-facing digital platforms. Often, providers are asked to learn or use these systems without fully understanding how they work, what they can and cannot do, where they fail, and what clinicians owe their clients by way of AI use disclosure.

This course provides a grounded, clinically relevant framework for navigating the ethical, epistemic, and relational dimensions of AI integration in behavioral health care. It is organized around four core areas. First, it examines the practical and ethical dimensions of AI use in clinical documentation. Second, it addresses the consent obligations that arise when AI is used to record psychotherapy sessions, which raises unique, ongoing security and confidentiality risks. Third, it introduces practitioners to the concept of epistemic hygiene and the structural limitations of large language models, equipping clinicians to evaluate AI-generated content critically. Fourth, it examines digital boundaries in client communication, including the professional risks of AI-assisted messaging and the irreplaceable relational dimensions of human therapeutic presence.

This course is designed for licensed doctoral- and master’s-level mental health and substance use practitioners in outpatient and inpatient settings across all states. It is relevant to social workers, counselors, psychologists, marriage and family therapists, and psychiatric nurses who use or are considering using AI tools in their work. No prior technical background knowledge is required. The course draws on peer-reviewed literature from AI ethics, social work, clinical psychology, and the philosophy of technology to support evidence-informed practice.

This course is offered online. Internet connection required.

Overthinking, Rumination, and Anxiety: Practical Interventions for Cognitive Overcontrol is an advanced clinical training designed to help mental health professionals effectively conceptualize and treat clients who struggle with persistent, repetitive thinking patterns. The course differentiates rumination, worry, and adaptive problem-solving while examining the cognitive, behavioral, and metacognitive mechanisms that sustain overcontrol, including perfectionism, intolerance of uncertainty, and threat monitoring. Drawing from Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), and Metacognitive Therapy (MCT), this course provides an integrative, evidence-based framework for intervention. Clinicians will learn how to target maintaining factors such as reassurance-seeking, avoidance, and cognitive fusion, while also adapting interventions for co-occurring conditions including anxiety disorders, depression, trauma-related disorders, and obsessive-compulsive spectrum presentations. Emphasis is placed on practical application, with structured tools, in-session strategies, and between-session interventions that can be immediately implemented across clinical settings.

 

This course is offered online. Internet connection required.

This self-paced, reading-based course provides health and behavioral health professionals with the knowledge, awareness, and skills needed to deliver culturally responsive care. Participants will explore how culture influences beliefs, communication, and health behaviors; examine personal and systemic bias; and learn strategies to foster equitable, respectful, and patient centered interactions. The course aligns with the Oregon Health Authority’s CCCE domains and emphasizes practical application through case studies, reflection, and self-assessment.

This online course is fully accessible and designed in compliance with ADA standards. All written content is presented in clear language and compatible with assistive technologies.
Participants may adjust text size and contrast. Captioned or text-based alternatives are provided for all media elements.

This course is approved by the Oregon Health Authority to satisfy Cultural Competence Continuing Education (CCCE) requirements.

Course Creation Date:  4/23/2026

This course is offered online. Internet connection required.

Cleaning in behavioral health and substance abuse facilities plays an important role in maintaining a safe, healthy, and supportive environment. Throughout this course, the importance of cleanliness has been emphasized not only for infection control and safety, but also for supporting patient comfort, dignity, and overall well being.

Janitorial staff are a key part of the facility team. Their daily responsibilities help reduce risks, maintain order, and ensure that shared spaces remain functional and welcoming. In addition to proper cleaning techniques, staff must also be aware of safety practices, appropriate use of cleaning supplies, and the importance of respecting patients and their environment.

This course is offered online. Internet connection required.

This course examines the development and maintenance of externally anchored identity structures, in which self-worth is derived primarily from image, social perception, and controllable external variables (e.g., partner success, social standing, material indicators, and family behavior). Participants will explore underlying psychological mechanisms, including attachment dynamics, narcissistic adaptations, shame-based identity formation, and cognitive distortions, and will learn evidence-based interventions to support clients in developing a stable, internally grounded sense of self.

Course Creation Date:  3/25/2026

This course is offered online. Internet connection required.

Errors in psychological practice don’t announce themselves the way a surgical complication might. There’s rarely a moment of obvious, immediate consequence — instead, things tend to unravel slowly: a diagnosis that never quite fit, a risk assessment that missed something, a record that captured the session but not the reasoning behind it. By the time harm becomes visible, the contributing factors are often far behind us.

This program takes a direct look at how errors happen in psychological practice, why they happen, and what practitioners can actually do about them. It covers the regulatory landscape Florida psychologists are required to understand, the cognitive and systemic forces that shape clinical judgment, and the concrete strategies — in assessment, documentation, communication, and consultation — that reduce the likelihood of errors reaching patients.

The content draws on patient safety research, clinical psychology literature, Florida statute and administrative rule, and the APA Ethics Code. Rather than treating these as separate bodies of knowledge, this program weaves them together in the way a working psychologist actually encounters them: simultaneously, and in the context of real clinical decisions. Case illustrations grounded in outpatient, inpatient, and telehealth settings are used throughout to connect principle to practice.

This course satisfies the two-hour medical errors continuing education requirement for Florida-licensed psychologists under Rule 64B19 of the Florida Administrative Code.

Course Creation Date:  4/1/2026

This course is offered online. Internet connection required.

This course focuses on improving communication access, understanding Deaf culture, and addressing mental health disparities among Deaf and Hard of Hearing populations. It explores the role of language, cultural identity, and systemic barriers in healthcare settings, and provides practical strategies for enhancing communication, ensuring ethical compliance, and delivering more inclusive, patient-centered care.

This course is offered online. Internet connection required.

This course provides an overview of burnout as it relates to mental health, substance use treatment, and medical facility settings. It explores how burnout develops over time, how it intersects with compassion fatigue and secondary traumatic stress, and how it impacts clinical functioning and quality of care. The course also reviews practical strategies for recognizing, preventing, and addressing burnout to support sustainable professional practice.

This course is offered online. Internet connection required.

This comprehensive nurse competency course is designed to strengthen foundational and advanced clinical skills required for safe, ethical, and high-quality nursing practice across healthcare settings. The program provides structured review and validation of essential competencies including patient assessment, medication administration, infection prevention, clinical documentation, emergency response, risk management, and professional scope of practice.

Participants will examine current standards of care, regulatory expectations, and patient safety frameworks that guide nursing practice. Emphasis is placed on clinical judgment, early recognition of patient deterioration, medication safety protocols, infection control procedures, and effective interdisciplinary communication. The course also addresses ethical decision-making, professional boundaries, cultural responsiveness, and health equity considerations to promote holistic and patient-centered care.

This course is offered online. Internet connection required.

This 2-hour CE course trains mental health clinicians and direct care staff in New Jersey programs to meet the specific requirements of N.J.A.C. 10:37-6.53, focusing on psychotropic medication–related heat risks, client counseling and education, documentation, caregiver involvement with consent, and annual heat-related awareness protocols for clients, staff, and family members. Instruction includes clinical rationale, regulatory interpretation, structured workflows, and documentation templates to support audit readiness and quality client care.

Course Creation Date:  2/27/2026

This course is offered online. Internet connection required.

This advanced clinical training examines the neurocognitive mechanisms that cause thoughts to feel experientially “real” and explores evidence-informed interventions to reduce cognitive fusion, emotional amplification, and maladaptive belief consolidation. Drawing from cognitive behavioral therapy (CBT), Acceptance and Commitment Therapy (ACT), metacognitive therapy (MCT), trauma-informed approaches, and affective neuroscience, this course provides clinicians with practical frameworks and structured interventions for working with clients whose distress is driven not by events, but by the perceived truth-value of internal cognitions.

Participants will learn how prediction processing, emotional tagging, attentional bias, and repetition-based familiarity contribute to the subjective realism of thoughts, and how to clinically intervene at cognitive, attentional, and somatic levels.

This course is offered online. Internet connection required.

For decades, depression has commonly been explained as the result of a “chemical imbalance,” particularly a deficiency of serotonin. However, contemporary research has increasingly challenged this simplified model. Depression and Serotonin: Reexamining the Chemical Imbalance Model critically reviews the scientific evidence behind the serotonin hypothesis, including large-scale umbrella reviews, neuroimaging findings, genetic studies, and clinical outcome data. Participants will explore why current evidence does not support the view that depression is caused by low serotonin levels and examine alternative, multifactorial frameworks that emphasize brain circuitry, environmental stress, trauma, inflammation, and psychosocial influences. This course equips mental health professionals with a nuanced, evidence-based understanding of depression and provides guidance on ethically communicating treatment information to clients while supporting informed, collaborative care decisions.

Course Creation Date:  2/22/2026

This course is offered online. Internet connection required.

Live Virtual Training | 9:00 AM – 2:30 PM (via Zoom)  September 11, 2026 9:00 AM – 2:00 PM

Ethical challenges are an inevitable part of mental health practice. This interactive live course is designed to equip mental health professionals with practical frameworks and confidence to navigate complex ethical dilemmas in clinical settings.

Participants will explore core ethical principles, professional codes of conduct, and legal considerations that shape responsible mental health care. Through real-world case studies, guided discussion, and applied decision-making models, attendees will strengthen their ability to respond thoughtfully to issues such as confidentiality, boundaries, dual relationships, informed consent, documentation, risk assessment, cultural considerations, and emerging ethical concerns in telehealth.

The Zoom invitation will be in the lessons you have access to after registering.

Presentor:  Leesa M. Robertson, M.Ed., CAP, LPC

Agenda / Outline:
9:00 – 9:30  Introduction to Ethics
9:30 – 10:15 Foundations of Ethical Practice in Mental Health
10:15 – 11:00 Ethical Decision-Making Model
11:00 – 12:00 High-Risk Ethical Dilemmas in Clinical Practice
12:00 – 12:30 Break (30 Minutes)
12:30 – 1:15 Cultural and Competency Considerations
1:15 – 2:30 Documentation and Risk Reduction

Format / Delivery:
Synchronous distance learning via Zoom.

Registration / Deadline:
September 10, 2026

Refund Policy:
Upon request

Contact:
ContactUs@BaysideCEU.com

This course is offered online. Internet connection required.

This course provides an overview of the ASAM Criteria and its role in substance use disorder assessment, treatment planning, placement decisions, continued stay review, transfer, and discharge planning. Participants will examine how ASAM levels of care are used to match individuals with the appropriate intensity of services based on clinical need, functional status, risk level, recovery environment, and readiness for change.

This course is offered online. Internet connection required.

This course provides Certified Recovery Peer Specialists (CRPS) with a practical, trauma-informed framework aligned with Florida Certification Board expectations for peer-delivered services. Participants will examine how trauma impacts behavior, recovery, and engagement across diverse populations, with emphasis on safety, trust, empowerment, and peer collaboration. The course explores recognizing trauma responses, avoiding re-traumatization, maintaining appropriate peer boundaries, and applying trauma-informed principles in real-world recovery support settings, ensuring ethical, compassionate, and recovery-oriented practice.

This course is offered online. Internet connection required.

Ethics and Florida Psychology Law is a three-hour continuing education course designed to provide Florida-licensed psychologists with a clear, practical understanding of the ethical and legal framework governing professional practice in the state. The course reviews core ethical principles and standards as they intersect with Florida law, with focused instruction on Chapter 456, Florida Statutes (Health Professions and Occupations: General Provisions) and Chapter 490, Florida Statutes (Psychology). Participants will examine licensure requirements, scope of practice, confidentiality and privilege, informed consent, recordkeeping, professional boundaries, and disciplinary processes. The course also addresses applicable Florida Administrative Codes, including Rule Chapter 64B19 and relevant provisions of Rule Chapter 64B, emphasizing compliance expectations, common violations, and risk-management strategies. Through applied examples and real-world scenarios, learners will strengthen their ability to make ethically sound, legally compliant decisions in Florida psychology practice.

This course is offered online. Internet connection required.

This course provides an overview of telehealth practice with a focus on ethical legal and clinical considerations. Participants review the evolution of telehealth common service models reimbursement and access issues informed consent privacy requirements and professional responsibilities. The course also emphasizes the importance of screening and preparation to ensure telehealth services are appropriate safe and effective.

This course is offered online. Internet connection required.

This course provides mental health and substance abuse professionals with a clear understanding of scope of practice and the importance of role-specific training within licensed treatment facilities. Participants will examine how regulatory requirements, professional licensure, and organizational policies define permissible duties and responsibilities across clinical and non-clinical roles. The course emphasizes risk prevention, staff competency, and compliance by exploring how appropriate training, supervision, and role clarity support client safety, ethical practice, and effective service delivery in behavioral health settings.

This course is offered online. Internet connection required.

This course provides mental health and substance abuse professionals with a practical understanding of Performance Improvement (PI) and Quality Assurance (QA) systems within licensed treatment facilities. Participants will learn how to design, implement, monitor, and document quality initiatives that support regulatory compliance, clinical effectiveness, client safety, and continuous organizational improvement.

This course is offered online. Internet connection required.

Infection Control & Cross-Contamination in Dental Laboratories provides dental laboratory professionals with practical guidance on preventing infection risks and cross-contamination during routine lab operations. The course reviews OSHA- and CDC-aligned infection control practices related to handling impressions, prosthetics, and digital equipment, with a focus on exposure prevention, patient safety, and inspection readiness.

This course is offered online. Internet connection required.

OSHA & Workplace Safety in Dental Labs is a focused continuing education course designed to help dental laboratory professionals identify, prevent, and manage common workplace hazards specific to the laboratory environment. The course reviews OSHA standards relevant to dental labs, including hazard communication, personal protective equipment, exposure control, chemical handling, and safe equipment use. Emphasis is placed on practical safety procedures that reduce the risk of injury, illness, and compliance violations while supporting a safe, efficient, and regulation-aligned dental laboratory setting.

This course is offered online. Internet connection required.

This course equips staff of licensed substance abuse treatment facilities in Massachusetts with essential infection prevention and control knowledge and practices to protect clients, employees, and the community. Participants will learn about universal precautions, bloodborne pathogen safeguards, communicable disease recognition and response, and facility-specific infection control policies. The training fulfills the ongoing in-service training requirement in 105 CMR 164.044, which mandates that licensed or approved substance use disorder treatment providers establish and maintain a written plan for ongoing staff training — including universal health precautions and infection control — as part of their licensing obligations under 105 CMR 164.000.

Course Creation Date:  1/7/2026

This course is offered online. Internet connection required.

This course provides dental professionals in Massachusetts with a comprehensive review of infection control standards required to ensure patient safety, regulatory compliance, and high-quality clinical practice. Participants will gain practical guidance on key areas, including sterilization and disinfection protocols, instrument processing, personal protective equipment, hand hygiene, environmental surface management, and exposure incident response. The course aligns with current Massachusetts Board of Registration in Dentistry regulations as well as CDC guidelines, helping dental teams confidently meet licensure requirements while reducing the risk of cross-contamination and healthcare-associated infections in the dental setting.

This course is offered online. Internet connection required.

Developmentally Appropriate Services for Children and Adolescents in Florida is a focused training designed to equip healthcare, behavioral health, and human services professionals with the knowledge and practical skills needed to deliver age-appropriate, safe, and effective services to minors. Grounded in Florida-specific statutes, administrative rules, and accepted standards of care, this course explores how cognitive, emotional, social, and behavioral development across childhood and adolescence should inform assessment, communication, treatment planning, and service delivery. Emphasis is placed on ethical and legal responsibilities, family and caregiver involvement, trauma-informed and culturally responsive practices, and risk management considerations unique to working with youth in regulated Florida settings. Participants will gain a clear framework for aligning daily practice with developmental needs while maintaining compliance with state expectations and professional standards.

Course Creation Date:  12/26/2025

This course is offered online. Internet connection required.

This training program is designed to meet the requirements of New Hampshire RSA 151:48, which mandates dementia education for staff of licensed residential and home- and community-based programs serving adults with Alzheimer’s disease or other dementias. The course provides structured, role-appropriate instruction for direct care staff, administrative personnel, contracted staff, and other covered staff members whose duties involve interaction with residents or program participants affected by dementia.

The course delivers in-depth education on Alzheimer’s disease and related dementias, emphasizing the practical application of person-centered care principles, effective communication strategies, assistance with activities of daily living, and appropriate responses to dementia-related behaviors. Content is differentiated by staff role and level of resident contact, ensuring that training expectations align with statutory definitions and facility responsibilities.

Consistent with RSA 151:48, the training incorporates competency-based completion requirements, including knowledge assessment and applied scenario evaluation, and is not considered complete until competency has been demonstrated. The course also addresses facility oversight obligations, documentation standards, and record-retention expectations to support compliance during inspections and surveys conducted by the New Hampshire Department of Health and Human Services.

This program is intended to support facilities in meeting licensure requirements while promoting safe, ethical, and respectful care for individuals living with dementia.

Course Creation date:  12/26/2025

This course is offered online. Internet connection required.

This course provides healthcare personnel with foundational and role-appropriate knowledge to deliver safe, effective, and developmentally appropriate care across the lifespan. Content addresses physical, cognitive, psychosocial, and safety considerations for patients in each age group, ensuring compliance with Joint Commission standards HR.01.05.03 and PC.01.02.03.

This course is offered online. Internet connection required.

Evidence-Based Screening and Assessment is a comprehensive, content-specific course designed to meet the 50-hour Evidence-Based Screening and Assessment training requirement for the Florida Certification Board (FCB) Certified Addiction Counselor (CAC) initial application. This course provides addiction professionals with in-depth, practical instruction on the use of validated, evidence-based screening and assessment instruments across the continuum of care. Content focuses on the purpose and proper application of screening versus assessment, biopsychosocial data collection, diagnostic formulation, risk identification, and clinical decision-making consistent with FCB standards. Learners examine widely accepted tools such as the ASI, SASSI, DAST, AUDIT, PHQ-9, GAD-7, trauma and co-occurring disorder screeners, and other empirically supported measures, with emphasis on scoring, interpretation, cultural considerations, and ethical use. The course also addresses documentation standards, clinical interviewing skills, referral and level-of-care determination, and integration of assessment findings into individualized treatment planning. This training is designed to ensure CAC applicants develop the competency necessary to conduct accurate, ethical, and evidence-based screening and assessment in real-world substance use treatment settings, consistent with Florida Certification Board expectations.

This course is offered online. Internet connection required.

This training is designed to meet the Florida Certification Board’s requirements for the Evidence-Based Treatment, Counseling, and Referral content-specific training domain required for those applying to become a CAC in Florida.  It includes evidence-based approaches, ethical considerations, treatment matching, and referral processes with a focus on real-world application.

This course is offered online. Internet connection required.

Counselors are often called upon to provide education about the disease of addiction, its causes, and its consequences to clients, their family members, and the community at large.

The Florida Certification Board approves this course and counts toward the elective requirements for the initial application for the CAC credentials. Please see the Florida Certification Board for full details on these credentials, including formal education, other content-specific training domains required, work experience, supervision, and required exams.

This course is offered online. Internet connection required.

Documentation in the clinical record is an integral part of delivering substance abuse treatment services.  Documentation organizes and evaluates clinical work by demonstrating that the services delivered are effective and efficient.

The Florida Certification Board approves this course to meet elective requirements for the initial application for the CAC credentials. Please see the Florida Certification Board for full details on these credentials, including formal education, other content-specific training domains required, work experience, supervision, and required exams.

This course is offered online. Internet connection required.

This course offers a comprehensive, clinically focused examination of substance use disorders, integrating current findings in brain science with the etiology, progression, and symptomatology of addiction. Emphasis is placed on co-occurring conditions, pharmacological considerations, and the relationship between addiction and broader health, criminal justice, and social outcomes. Participants will critically review models of treatment, core treatment components, and evidence-based programs across the continuum of care, including residential and outpatient settings. The curriculum also addresses recovery-oriented systems of care, the role of family involvement in treatment, and the integration of mutual aid and other recovery support services to promote sustained recovery and functional stability.

This course is offered online. Internet connection required.

The Florida Certification Board approves this course and meets the elective credits toward the initial application for CAC credentials. Please see the Florida Certification Board for full details on these credentials, including formal education, other content-specific training domains required, work experience, supervision, and required exams.

This course is offered online. Internet connection required.

Scientific Principles of Substance Use and Co-Occurring Disorders is an in-depth, content-specific course designed to meet the 50-hour Scientific Principles of Substance Use and Co-Occurring Disorders training requirement for the Florida Certification Board (FCB) Certified Addiction Counselor (CAC) initial application. This course provides a comprehensive examination of the biological, psychological, and social foundations of substance use disorders and co-occurring mental health conditions. Content emphasizes the neurobiology of addiction, brain chemistry and reward pathways, tolerance and dependence, genetic and environmental risk factors, and the impact of substances on cognition, behavior, and emotional regulation. Learners explore common co-occurring disorders, including mood, anxiety, trauma-related, and psychotic disorders, with attention to shared risk factors, symptom overlap, and clinical implications. The course integrates current research, evidence-based models of addiction, and the progression of substance use disorders across the lifespan, while addressing stigma, chronic disease perspectives, and recovery science. This training ensures CAC candidates develop a scientifically grounded understanding of substance use and co-occurring disorders necessary for ethical, informed, and effective practice in substance use treatment settings, consistent with Florida Certification Board standards.

This course is offered online. Internet connection required.

This course provides a comprehensive overview of the intake, screening, and admission authorization process within a recovery facility. Participants learn how to gather essential client information, conduct accurate and safety-focused screenings, and determine appropriate levels of care using ethical and legally compliant practices. Emphasis is placed on trauma-informed, culturally responsive communication that promotes trust, dignity, and client engagement from the very first interaction.

The course outlines the roles and responsibilities of intake staff, the difference between screening and assessment, common admission criteria, and situations that require referral rather than admission. Participants also learn documentation standards, how to communicate effectively with treatment teams, and how to support clients who are not admitted through resources and follow-up.

Overall, this training equips staff to create a safe, respectful, and client-centered entry point into recovery, ensuring that each individual receives appropriate, compassionate, and professional care from the moment they seek help.

This course is offered online. Internet connection required.